Sunlight Cleaning NYC F.A.Q
Frequently Asked Questions About All Our Cleaning Services and Work
Do I need to be at home while the cleaners are working in my apartment?
No, you do not need to be home during the service.
Is Sunlight Cleaning pet-friendly, and do I need to crate my dog or cat?
Yes, we are completely pet-friendly and use non-toxic, eco-friendly supplies. However, to prevent accidents and keep your pets stress-free from vacuum noises, we require pets to be supervised or crated in a separate room while our team works.
Are tips included in the bill?
No the tips are not included, and if you wish to tip your cleaners, please do so by cash directly to the cleaner, please do not include your tips into the bill, because that will create confusion and misunderstandings. However, if you forgot to tip your cleaners, you can ask us to charge your card for that tip and we will make sure that the cleaners get it.
What If I need to reschedule or cancel?
You can do so over the phone, or by email or via booking form 48 hours before booking.
What is the cancellation or rescheduling policy if my contractor or moving company is delayed?
ou can cancel or reschedule with zero fees up to 48 hours before your booking. If you cancel within 48 hours of the appointment time, a flat $50 fee applies. We recommend adjusting your booking 48 hours in advance if your move-in or renovation timeline changes.
What happens if the cleaning takes longer than expected, or if I want to add extra hours to my flat-rate booking?
Our estimates usually cover the entire house and everything is completed as planned. However, if you feel that our estimator was wrong you can always add extra hours.
Do you accept special requests?
Yes, we do. If there is anything specific you would like us to clean a certain way please let us know ahead of time, before the cleaning has started so there are no misunderstandings or issues. We are more than happy to help you reach your goal of a clean environment around you.
s Sunlight Cleaning NY fully insured and bonded, and are the individual cleaners covered for liability?
Yes, Sunlight Cleaning NY is fully insured and bonded, and every individual cleaner carries comprehensive insurance.
Do I have to sign a long-term contract for a recurring weekly or monthly cleaning schedule?
No, we never require long-term contracts or lock-ins. You can set up a recurring cleaning schedule (weekly, bi-weekly, or monthly) to lock in discounted rates, but you operate strictly on a flexible basis. You can pause, reschedule, or cancel your recurring plan at any time.
How I can Book Cleaning Service Online?
You can Book Cleaning on this page!
How will I know what time to choose?”
Appointment times are Monday through Sunday, from 10:00 am to 9:00 pm and we – Sunlight Cleaning Service will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
What does it cost to clean my home?
We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rates – here.
Do I need to provide my own cleaning supplies, detergents, or a vacuum cleaner?
We provide all eco-friendly cleaning supplies and detergents at no extra cost, though we gladly accommodate special product requests upon advance notice. Please note: we require clients to provide their own vacuum cleaner for standard and deep cleans. We only supply our own heavy-duty vacuums for specialized Post-Renovation and Post-Construction jobs.
What's included in a deep cleaning service by Sunlight Cleaning NY?
Deep cleaning includes regular cleaning and additional tasks, such as:
- Dusting and wiping all surfaces, both vertical and horizontal surfaces;
- Vacuuming carpets and floors (available upon request)
- Sanitizing bathrooms and plumbing fixtures
- Tidying the kitchen and cleaning the kitchen appliances
- Cleaning the inside and outside of the refrigerator, oven, and cabinets
We pay attention to details that may not be immediately obvious. If you have special requirements or want a detailed list of what we will clean in your area, please contact us.
How much does a deep clean cost for a standard NYC apartment under 1,000 sq ft?
Deep cleaning costs include the regular cleaning fee plus an additional $100 for apartments under 1,000 sq ft. Apartments over 1,000 sq ft will require an estimate.
How many hours needs Deep Cleaning for my apartment/ house?
Work hours are determined by the size of the space and the number of cleaners assigned to the job.
Which cleaning supplies we use when we do deep cleaning?
The cleaning products used will either be harsh chemicals or eco-friendly options, depending on the client’s instructions and the apartment’s level of dirt.
Do you provide deep cleaning for apartment when you need to move out?
Move-out cleaning or cleaning between tenants is the same as a deep cleaning service!
Where do you provide cleaning services? Is it NYC only?
We provide deep cleaning services in New York City (Brooklyn, Manhattan, Long Island) and New Jersey, NJ.
What's included in a post-renovation cleaning service by Sunlight Cleaning NY?
Post-renovation cleaning from Sunlight Cleaning includes:
– Cleaning walls, doors, and moldings
– Vacuuming and mopping floors (twice)
– Deep cleaning bathrooms and kitchens
– Cleaning lamps and chandeliers
How many sq ft per hour can you clean for post construction cleaning?
1 person can clean 100 sq ft in one hour.
How do you clean bathroom tiles after builder?
Tiles are cleaned from top to bottom twice. First, special supplies are used to clean tiles, and a blade to get the paint off them. Second time around a sponge is used to finish the job.
What is included in a move-out cleaning?
Move-out cleaning includes:
– kitchen cabinets, inside and outside;
– refrigerator, stove, and oven;
– deep cleaning of the bathrooms;
– inside of closets;
– cleaning of doors;
– cleaning of floors and moldings.
What does move in cleaning consist of?
Move-in cleaning consists of cleaning all the apartments. Move-in cleaning includes kitchen cabinets inside and outside, refrigerator, oven, stove, bathroom deep cleaning, closets inside, baseboards, doors, and floor cleaning.
How much does it cost to hire a cleaning crew to clean a house before you move in?
The cost of move-in cleaning for a house depends on its square footage.
How many hours does it take to move-in cleaning?
The cleaning duration depends on the apartment’s square footage and the number of cleaners.
What are luxury cleaning services by Sunlight Cleaning NY
Luxury cleaning services by Sunlight Cleaning NY focus on precise attention to detail, ensuring that everything is completed at the highest professional level.
For whom we made a luxury cleaning service?
We offer our luxury cleaning service to the people that are busy with their careers or other matters and do not trust regular cleaners. Our luxury cleaning package ensures that you are left happy with worry-less about the space you ordered to clean.
Which advantages have luxury cleaning services by Sunlight Cleaning NY?
The advantages of ordering luxury cleaning package from Sunlight cleaning is the supervisor is being sent out to the location of the cleaning and double-checking the work that has been done by the cleaning team. Everything is done twice if it has to be and our clients are always left happy with our work.
Is the deep steam cleaning method environmentally friendly?
Yes, steam cleaning requires only water to produce steam. We do not use detergents or chemicals during this process.
What is a steam cleaning machine?
A steam cleaner is a specialized device that removes dirt from various surfaces using hot steam.
Which steam cleaning machine does Sunlight Cleaning use?
Sunlight Cleaning NY uses the Dupray Steam Cleaning machine, one of the most modern and highly regarded cleaning machines on the market.
Is this type of cleaning better than general cleaning?
Both methods are acceptable for disinfection; however, we recommend ordering deep steam cleaning first to enhance the effectiveness of general cleaning.
Is deep steam cleaning much more expensive than other types of cleaning?
Using a special steam cleaning machine allows our workers to save time and effort, both for themselves and our clients. We offer this service at a reasonable price.
Which services do you provide within home cleaning?
In the realm of home cleaning, we offer various services, including steam cleaning, regular cleaning, deep cleaning, and housekeeping.
Need I stay home when house cleaning services?
You do not need to be home during the cleaning, as our maids are trained in home cleaning and housekeeping. Additionally, you can always share your preferences, and our maids will follow them.
We are one of the Best Cleaning companies in NYC!
Book our cleaning services without hesitation and entrust it to professionals!
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