Sunlight Cleaning NYC F.A.Q
Frequently Asked Questions About All Our Cleaning Services and Work
Have Sunlight Cleaning Services provide the Supplies? Am I responsible for the supplies?
No, you are not. Our company provides all the supplies that will be used by our cleaners, which include vacuums and mops. If there is a surface that you would like us to use specific products for please let us know in advance and our company will be able to provide that.
Should I be present during the cleaning?
This is completely up to you. Some clients choose to be home to overlook the process, some choose to continue with their daily routine and then come back at the end of the day when the cleaning has been completed. However, if you choose to not be present, please let us know how we can enter the premises.
Will my pets be an issue?
We have no issues with pets, but they have to be under supervision because we do not know if the pet will be scared of the sound of the vacuum and we would like to avoid any accidents occurring with pets and our cleaners.
Are tips included in the bill?
No the tips are not included, and if you wish to tip your cleaners, please do so by cash directly to the cleaner, please do not include your tips into the bill, because that will create confusion and misunderstandings. However, if you forgot to tip your cleaners, you can ask us to charge your card for that tip and we will make sure that the cleaners get it.
What If I need to reschedule or cancel?
You can do so over the phone, or by email.
Are there cancellations fees?
If you cancel within 24 hours of your appointment there will be a $50 fee. If you call and cancel ahead of this time there will be no fee.
What if my home needs more time to be worked on?
Our estimates usually cover the entire house and everything is completed as planned. However, if you feel that our estimator was wrong you can always add extra hours.
Do you accept special requests?
Yes, we do. If there is anything specific you would like us to clean a certain way please let us know ahead of time, before the cleaning has started so there are no misunderstandings or issues. We are more than happy to help you reach your goal of a clean environment around you.
Is your company insured?
Yes, our company is insured and if anything goes wrong during the cleaning you as a client don’t have anything to be worried about.
Are your workers insured?
All of our workers are individually insured and they are trained professionally to do what they do best, and that is clean.
Do you do contracts?
Our company doesn’t do contracts, but we are open to making a schedule if you would like to order us on the weekly, or monthly basis
How I can Book Cleaning Service Online?
You can Book Cleaning on this page!
How will I know what time to choose?”
Appointment times are Monday through Sunday, from 10:00 am to 9:00 pm and we – Sunlight Cleaning Service will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
What does it cost to clean my home?
We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rates – here.
What's included in a deep cleaning service by Sunlight Cleaning NY?
Deep cleaning includes regular cleaning and additional tasks, such as:
- Dusting and wiping all surfaces, both vertical and horizontal surfaces;
- Vacuuming carpets and floors (available upon request)
- Sanitizing bathrooms and plumbing fixtures
- Tidying the kitchen and cleaning the kitchen appliances
- Cleaning the inside and outside of the refrigerator, oven, and cabinets
We pay attention to details that may not be immediately obvious. If you have special requirements or want a detailed list of what we will clean in your area, please contact us.
How much does a deep cleaning service cost in NYC?
Deep cleaning costs include the regular cleaning fee plus an additional $100 for apartments under 1,000 sq ft. Apartments over 1,000 sq ft will require an estimate.
How many hours needs Deep Cleaning for my apartment/ house?
Work hours are determined by the size of the space and the number of cleaners assigned to the job.
Which cleaning supplies we use when we do deep cleaning?
The cleaning products used will either be harsh chemicals or eco-friendly options, depending on the client’s instructions and the apartment’s level of dirt.
Do you provide deep cleaning for apartment when you need to move out?
Move-out cleaning or cleaning between tenants is the same as a deep cleaning service!
Where do you provide cleaning services? Is it NYC only?
We provide deep cleaning services in New York City (Brooklyn, Manhattan, Long Island) and New Jersey, NJ.
What's included in a post-renovation cleaning service by Sunlight Cleaning NY?
Post-renovation cleaning from Sunlight Cleaning includes:
– Cleaning walls, doors, and moldings
– Vacuuming and mopping floors (twice)
– Deep cleaning bathrooms and kitchens
– Cleaning lamps and chandeliers
How many sq ft per hour can you clean for post construction cleaning?
1 person can clean 100 sq ft in one hour.
How do you clean bathroom tiles after builder?
Tiles are cleaned from top to bottom twice. First, special supplies are used to clean tiles, and a blade to get the paint off them. Second time around a sponge is used to finish the job.
What is included in a move-out cleaning?
Move-out cleaning includes:
– kitchen cabinets, inside and outside;
– refrigerator, stove, and oven;
– deep cleaning of the bathrooms;
– inside of closets;
– cleaning of doors;
– cleaning of floors and moldings.
What does move in cleaning consist of?
Move-in cleaning consists of cleaning all the apartments. Move-in cleaning includes kitchen cabinets inside and outside, refrigerator, oven, stove, bathroom deep cleaning, closets inside, baseboards, doors, and floor cleaning.
How much does it cost to hire a cleaning crew to clean a house before you move in?
The cost of move-in cleaning for a house depends on its square footage.
How many hours does it take to move-in cleaning?
The cleaning duration depends on the apartment’s square footage and the number of cleaners.
What are luxury cleaning services by Sunlight Cleaning NY
Luxury cleaning services by Sunlight Cleaning NY focus on precise attention to detail, ensuring that everything is completed at the highest professional level.
For whom we made a luxury cleaning service?
We offer our luxury cleaning service to the people that are busy with their careers or other matters and do not trust regular cleaners. Our luxury cleaning package ensures that you are left happy with worry-less about the space you ordered to clean.
Which advantages have luxury cleaning services by Sunlight Cleaning NY?
The advantages of ordering luxury cleaning package from Sunlight cleaning is the supervisor is being sent out to the location of the cleaning and double-checking the work that has been done by the cleaning team. Everything is done twice if it has to be and our clients are always left happy with our work.
Is the deep steam cleaning method environmentally friendly?
Yes, steam cleaning requires only water to produce steam. We do not use detergents or chemicals during this process.
What is a steam cleaning machine?
A steam cleaner is a specialized device that removes dirt from various surfaces using hot steam.
Which steam cleaning machine does Sunlight Cleaning use?
Sunlight Cleaning NY uses the Dupray Steam Cleaning machine, one of the most modern and highly regarded cleaning machines on the market.
Is this type of cleaning better than general cleaning?
Both methods are acceptable for disinfection; however, we recommend ordering deep steam cleaning first to enhance the effectiveness of general cleaning.
Is deep steam cleaning much more expensive than other types of cleaning?
Using a special steam cleaning machine allows our workers to save time and effort, both for themselves and our clients. We offer this service at a reasonable price.
Which services do you provide within home cleaning?
In the realm of home cleaning, we offer various services, including steam cleaning, regular cleaning, deep cleaning, and housekeeping.
Need I stay home when house cleaning services?
You do not need to be home during the cleaning, as our maids are trained in home cleaning and housekeeping. Additionally, you can always share your preferences, and our maids will follow them.
We are one of the Best Cleaning companies in NYC!
Book our cleaning services without hesitation and entrust it to professionals!
Finding Reliable Cleaning Service Professionals for You
Inviting someone into your home is a significant decision. All Sunlight Cleaners are thoroughly vetted by our cleaning company in NYC to ensure we select the right person to care for your home.
We guarantee your Sunlight cleaner is always:
Professional & Experienced
History & reference checked
Confident English speaking
Interviewed in-person by our cleaning company founders
Sunlight Cleaning customers highly rate them.
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